Question 1

Do I need to create an account to place an order?

Accepted Answer

Not at all! You can check out as a guest for a fast purchase. Creating an account, however, allows you to: Track orders and easily check re-order history; Save billing and shipping addresses for faster checkout; Access exclusive perks like early promotions

Question 2

How can I place an order?

Accepted Answer

1. Browse and select your size, color, and quantity. 2. Add to cart. 3. Proceed to checkout and enter your shipping/payment info. 4. Receive an order confirmation via email.

Question 3

Can I modify or cancel an order after placing it?

Accepted Answer

Once confirmed, orders are immediately processed and cannot be canceled. If you need a change, please reach out within 2 hours. Otherwise, you can initiate a return once the order is delivered (see Returns).

Question 4

I forgot my password—how do I reset it?

Accepted Answer

Click “Forgot Password” on the login page, enter your email, and follow the reset link sent to you.

Question 5

Which countries do you ship to?

Accepted Answer

We currently ship worldwide. At checkout, you can select your destination country, and shipping rates will be calculated accordingly.

Question 6

How long will it take?

Accepted Answer

Domestic (U.S.): Standard Ground (via USPS, UPS Ground, FedEx Ground): 3 - 7 business days on average. Expedited/Domestic 2-day or overnight options are available at an additional cost. International: Standard international shipping takes 7 - 21 business days, depending on customs and destination. Express international delivery options are available for faster service.

Question 7

Are there additional customs or import fees for international orders?

Accepted Answer

Yes. Any customs or duties incurred during import are the responsibility of the recipient.

Question 8

How can I track my order?

Accepted Answer

Upon dispatch, you’ll receive a tracking number via email. You can use it to follow your package’s journey. You can also check your order status in your account under 'My Orders'.

Question 9

What is your return/exchange policy?

Accepted Answer

You have 7  days from delivery to request a return or exchange. Items must be unused, unwashed, and have all original tags attached. Return shipping is free within the USA. For international returns, the customer covers return postage.

Question 10

How do I initiate a return/exchange?

Accepted Answer

1. Contact us via email or chat with your order number and reason. 2. We’ll email a prepaid return label or instructions. 3. Once we receive and inspect the item, your refund/exchange is processed within 7–14 days.

Question 11

Can I return sale or discounted items?

Accepted Answer

Items on promotion up to 50% off are eligible for return. Final sale items (discounted over 50%) are non-returnable.

Question 12

What if my order arrives damaged or incorrect?

Accepted Answer

Sorry about that! Please send photos of the item and package within 3  days of receiving it. We’ll arrange a replacement or full refund, including shipping costs.

Question 13

How do I know what size to order?

Accepted Answer

Each product page includes size information, but if unsure we are happy to help via chat or email!

Question 14

What if a size doesn’t fit well?

Accepted Answer

No problem! Use our returns policy to exchange for a different size. Ensure it meets the return conditions above.

Question 15

What payment methods are accepted?

Accepted Answer

We accept major credit/debit cards (Visa, Mastercard, AMEX), UPI, net banking, and wallets like Paytm and Google Pay.

Question 16

Do prices include taxes?

Accepted Answer

For domestic orders within the USA. International orders: Prices are exclusive of local VAT/duties, billed at the border.

Question 17

How can I reach customer support?

Accepted Answer

Live chat (bottom corner during working hours). Email: support@thetutiboutique.com. Response time: Within 24 hours on weekdays; 48 hours on weekends/holidays.

Florentina Pant Set